A leading electric distribution company in Saudi Arabia, serving millions of customers across multiple cities, faced significant operational challenges due to its legacy systems. These systems struggled with inefficiency, frequent billing errors, poor customer service experiences, and difficulty adapting to regulatory changes.
VelExcel Solutions partnered with the client to implement a comprehensive modernization strategy using Oracle Utilities C2M. This approach included the development of modern infrastructure, scalable deployment, and optimized supporting systems, ensuring a high-performance, secure, and flexible platform to support the company’s growing needs and future digital transformation.
Key outcomes of this project included enhanced system uptime of 99.98%, future-ready scalability to support business growth, and streamlined operations with agile, self-healing infrastructure. These improvements led to reduced downtime and more efficient processes, significantly boosting customer satisfaction due to simplified billing and better service experiences.
